Communication AI Hub
A communications and CRM control plane: every inbound touch becomes a contact with source and context, then automated journeys nurture or escalate, while operators keep evidence, queues, and override when a human must decide.
Project Overview
A communications and CRM control plane: every inbound touch becomes a contact with source and context, then automated journeys nurture or escalate, while operators keep evidence, queues, and override when a human must decide.
The Problem
Leads arrived from forms, ads, SMS, email, and phone with no single story. Nurture was inconsistent across industries, hot intent was easy to miss, and teams lacked a place to see what automation already did before they called.
The Solution
An operations product spanning CRM, automation flows, email/SMS/voice, ingestion, and integrations, built for controlled growth, not spray-and-pray sequences.
Use Cases
Inbound attribution
Know whether a lead came from the website, ads, SMS, or a call, before the first reply.
Industry onboarding
Welcome journeys tailored to maritime, manufacturing, residential, and more, not one generic drip.
Hot-lead escalation
High-intent clicks trigger the right next step for B2B vs B2C instead of waiting in a queue.
Dormant rescue
Quiet contacts get a reactivation path, then a clean break-up, for list health without endless spam.
Inbound AI agent
An inbound agent places what it can automatically and holds unclear leads for human review, so automation stays safe.
Shared customer story
Calls, SMS, and email sit beside the CRM record so CS and sales work from the same evidence.
Project Screenshots
What I Delivered
- Production Communication AI Hub for revenue and marketing ops
- CRM surfaces: contacts, companies, deals, tasks, tags
- Automation flows for welcome, hot lead, and dormant reactivation
- Inbound agent review queue plus email, SMS, and call review in one staff cockpit
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