AI Voice Agent & Booking Automation
An omnichannel voice and messaging agent that takes bookings autonomously around the clock, with stateful flows and human-handoff fallbacks for edge cases.
Project Overview
An omnichannel voice and messaging agent that takes bookings autonomously around the clock, with stateful flows and human-handoff fallbacks for edge cases.
The Problem
A service business was losing after-hours leads. Every missed call outside business hours was a missed booking, and staff could not cover every channel at once.
The Solution
An omnichannel voice and messaging agent on VAPI and OpenAI that handles booking conversations across phone, SMS, and web, orchestrated through Twilio and n8n with Airtable as the single source of truth.
Use Cases
Natural voice booking
Handles real booking conversations and confirms availability live.
Omnichannel capture
One orchestration layer spanning phone, SMS, and web.
Natural turn-taking
Fast responses for natural back-and-forth conversation.
Source-of-truth sync
Bookings write to Airtable in real time.
Human handoff
Edge cases hand off cleanly to a human operator.
Always-on coverage
Captures bookings after hours without staffing every channel.
Architecture & Flow
What I Delivered
- Voice agent on VAPI and OpenAI with real-time availability
- Omnichannel orchestration across phone, SMS, and web
- Airtable integration as the single source of truth
- Latency tuning for natural turn-taking
- Human-handoff fallback for edge cases
Ready to build something useful?
Whether you need a freelance build, a full-time hire, or a short intro call, pick the path that fits and I will respond within 24 hours.