AI Voice Agent & Booking Automation
An omnichannel voice and messaging agent that takes bookings autonomously around the clock, with stateful flows and human-handoff fallbacks.
- Availability
- 24/7 Availability
- Channels (phone/SMS/web)
- 3 Channels (phone/SMS/web)
- Response latency
- <500ms Response latency
Project Overview
An omnichannel voice and messaging agent that takes bookings autonomously around the clock, with stateful flows and human-handoff fallbacks.
The Problem
A service business was losing after-hours leads. Every missed call outside business hours was a missed booking, and staff couldn't cover every channel.
The Solution
An omnichannel voice and messaging agent on VAPI + OpenAI that handles booking conversations across phone, SMS, and web, orchestrated through Twilio and n8n with Airtable as the single source of truth.
Key Features
Natural voice booking
VAPI + OpenAI handle real booking conversations and confirm availability live.
Omnichannel
One orchestration layer spanning phone, SMS, and web.
Low-latency turn-taking
Under 500ms responses for natural back-and-forth conversation.
Source-of-truth sync
Twilio + n8n + FastAPI write bookings to Airtable in real time.
Graceful human handoff
Edge cases hand off cleanly to a human operator.
Always on
Captures bookings 24/7 with no human in the common path.
Architecture & Flow
Live Build
What I Delivered
- Voice agent on VAPI + OpenAI with real-time availability
- Omnichannel orchestration (Twilio + n8n + FastAPI) across phone, SMS, web
- Airtable integration as the single source of truth
- Sub-500ms latency tuning for natural turn-taking
- Human-handoff fallback for edge cases
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